Delete your Nano account
You can close your Nano account and have your personal data erased from this page, on any device — all you need is the phone number on the account. Nothing is deleted the moment you ask: you get 30 days to change your mind, and we tell you exactly what goes and what the law makes us keep.
Four steps, one of them optional
- 1
Verify your number
We text a six-digit code to the number on the account. It proves the request is yours — nobody can delete your account from a stolen phone screen alone.
- 2
Tell us why
Pick a reason and add anything you want us to read. We keep it to understand why people leave, and support sees it before your account closes.
- 3
30 days to change your mind
Your account is signed out on every device straight away. Until the 30 days are up you can come back to this page, verify your number and keep the account.
- 4
Erasure
When the 30 days lapse, your personal data is erased or anonymised across Nano. The records we are legally required to keep are listed below.
Delete account
Start the request
You need the phone number on the account and the device that receives its SMS.
- Verify
- Reason
- Confirm
This form talks to Nano over an encrypted connection. Your verification stays on this page only and expires by itself.
What gets deleted
Everything that identifies you, across every Nano service — Eats, Market, Store, Express and Celebrate share one account.
- Your profile: name, phone number, email address, photo, birthday and Nano ID.
- Saved delivery addresses, pinned map locations and delivery notes.
- Order history as it relates to you — the records we must keep are anonymised so they can no longer be traced back to you.
- Saved payment methods and the tokens our payment providers hold for you.
- Support conversations, ratings, reviews and photos you sent us.
- Push tokens, device identifiers, marketing consents and in-app preferences.
- Courier or partner profile data, if you also used Nano as a courier or a seller.
What we have to keep, and for how long
A small set of records survives deletion because the law requires it. They are kept apart, used for nothing else, and deleted when their period ends.
- Invoices and payment records, for the retention period tax and accounting law sets — typically up to ten years.
- The minimum needed to defend or bring a legal claim, for as long as that claim can be made.
- Fraud and safety records where an account was closed for abuse, so the same behaviour can be recognised again.
- A record that you asked for deletion, and when — this is how we prove the request was honoured.
Before you delete
Deletion is permanent. These are the things that cannot be recovered afterwards, and the ones that have to be settled first.
- 1
Finish open orders
An order that is being prepared or delivered has to complete or be cancelled first. Deletion does not stop a delivery already on its way.
- 2
Spend or withdraw your balance
Wallet balances, promo credit and referral rewards are lost on deletion and cannot be transferred to another account.
- 3
Your number is freed
After erasure the phone number can be used to open a brand-new Nano account, but nothing from this one comes back with it.
Selling or delivering with Nano
Partner and courier accounts have payout and contract obligations of their own. Write to us and we will close yours in the right order.
Questions people ask
Do I need the app to delete my account?
No. This page is the whole process, and it works on a phone browser. You need the phone number on the account and the device that receives its SMS — nothing else, and no password.
What happens in the 30 days?
Your account is signed out and scheduled for erasure. Come back to this page, verify your number and choose “Keep my account” to cancel — after the 30 days there is nothing left to restore.
Do I get my money back?
Refunds owed to you are paid before the account closes, under our Refunds and Returns policy. Wallet balance and promo credit are not refundable and are lost on deletion.
Can I have a copy of my data first?
Yes, and it is worth doing before you delete. Write to us and we will send your data in a portable format within one month.
I sell on Nano or deliver with Nano — can I use this page?
You can start here, but partner and courier accounts have payouts and contracts to settle, so a support agent finishes the closure with you.
Does deleting my account cancel an order on its way?
No. Finish or cancel open orders first — deletion does not stop a courier who is already carrying your parcel.
Not sure deletion is what you want?
Notifications can be turned off, addresses removed and a wrong charge refunded without closing your account. Support can do all of it in a few minutes.
Deletion here is the erasure right described in our Privacy Policy; closing an account does not end obligations already incurred under the Terms of Service, and refunds follow the Refunds and Returns policy. Questions about your data: [email protected].